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Shipping & returns

In stock orders are usually shipped within 1 business day.  Shipping rates can be seen on the cart page. On items shipped free we will endeavor to use the most suitable shipping service.

Returns can be made within 21 days of purchase, the return window starts the same day that the package is confirmed delivered. All returned items must be received within the return window of 21 days.
Returned items must be new and unopened, or must be returned in new, mint condition with all original boxes, packaging and tags to be eligible for a refund. Pack your item in the original outer carton. Do not ship your package back without a outer carton or it will not be accepted for return.
All orders that are returned or refused by the customer are subject to a 20% restocking fee. Unfortunately we do not refund shipping charges. On items shipped free, we will deduct the original shipping charge.
Closeouts, Clearance Items, Specials, Seasonal Items, Overstocks, Earrings, Sized Items (rings for example), Glassware, Stemware and Fine China are final sale and are not returnable.

Please contact us by email to start a return and receive a return authorization number (RMA). 
Registered customers may also start a return via a customer service ticket request. Most returns take 2-3 business days to process after we receive the product. Refunds will be made in the same manner the original purchase was made. On international orders the customer is responsible for import taxes and fees.

Orders may only be cancelled if they have not shipped. All cancellation requests must be made by email only. You have the option of cancelling a special order at any time as long as your item has not shipped from the vendor to our warehouse or to you. A Special Order may be a item that we may not keep in stock all of the time.
If an order has shipped and you refuse delivery you will be responsible for the freight charges both ways (to you and the return). There will also be a 20% restocking fee.